Our Story

PRIVACY POLICY

For KUNAL NITIN MARATHE

Effective Date: July 1, 2026

1. Introduction

Welcome to KUNAL NITIN MARATHE (“Company”, “we”, “our”, or “us”). We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you access our website, contact us, or use any of our products and services.

This Privacy Policy applies to all interactions with KUNAL NITIN MARATHE, including through our website, mobile applications (if any), email, telephone, Meta WhatsApp Business Platform, Google Rich Communication Services (RCS), SMS, and other digital communication channels.

Our data handling practices are designed to comply with applicable laws of India, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (where applicable), and applicable Meta Business Messaging and Google RCS Business Messaging requirements.

By using our services or submitting your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information as described herein.

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2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

A. Personal Information

This may include:

• Full name
• Mobile phone number
• Email address
• Postal address
• PIN code
• Company or organization details (if applicable)
• Billing and payment information (where applicable)
• Any other information voluntarily provided by you.

B. Communication Information

When you contact us through WhatsApp, RCS, email, website forms, or telephone, we may collect:

• Conversation history
• Customer support requests
• Feedback
• Enquiries
• Attachments shared by you
• Service requests
• Appointment information
• Complaint details.

C. Device and Technical Information

We may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Language preferences
• Time zone
• Website usage information
• Log files
• Error reports.

D. Cookies and Tracking Data

Our website may use cookies and similar technologies to improve your browsing experience. These technologies may collect information regarding:

• Pages visited
• Session duration
• Browser preferences
• Referral sources
• Device identifiers
• Website performance metrics.

E. Message Data

For communications sent through Meta WhatsApp Business Platform or Google RCS Business Messaging, we may process:

• Mobile number
• Message delivery status
• Read receipts (where available)
• Communication timestamps
• Template message information
• Conversation identifiers
• Customer responses
• Consent and opt-in records.

We do not intentionally collect more information than is reasonably necessary for providing our services.

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3. Purpose of Data Collection

We collect personal information for legitimate business purposes, including:

• Providing requested services.
• Processing enquiries.
• Managing customer relationships.
• Delivering customer support.
• Sending transactional notifications.
• Managing appointments.
• Sending account-related updates.
• Improving website functionality.
• Enhancing user experience.
• Preventing fraud and unauthorized activities.
• Complying with legal obligations.
• Maintaining business records.
• Responding to regulatory requests.
• Improving service quality.
• Conducting internal analytics.
• Protecting the security of our systems.

Information is collected only for lawful and transparent purposes.

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4. Consent for WhatsApp & RCS Data Processing

By voluntarily providing your mobile number or initiating communication with us through WhatsApp or Google RCS, you expressly consent to receive communications from KUNAL NITIN MARATHE through these platforms.

These communications may include:

• Transaction confirmations
• Service notifications
• Appointment reminders
• Customer support messages
• Security alerts
• Verification codes
• Promotional communications, where permitted by law and based on your consent.

You may withdraw your consent for promotional communications at any time by following the opt-out instructions provided or by contacting us directly. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal, nor will it prevent us from sending essential transactional or legally required communications.

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5. Legal Basis for Processing

We process personal information only where there is an appropriate legal basis, including:

• Your consent.
• Performance of a contract or requested service.
• Compliance with legal obligations.
• Protection of legitimate business interests.
• Fraud prevention and security.
• Regulatory compliance.
• Establishment, exercise, or defense of legal claims.

Where consent is required, we will seek it before processing your information for the relevant purpose.

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6. How We Use Collected Data

The information collected may be used to:

• Provide and improve our services.
• Verify your identity where necessary.
• Respond to customer enquiries.
• Process requests and transactions.
• Deliver customer support.
• Send service-related communications.
• Send WhatsApp Business and RCS notifications.
• Personalize customer interactions.
• Monitor website performance.
• Detect fraudulent or suspicious activities.
• Maintain internal records.
• Comply with legal and regulatory requirements.
• Conduct audits and quality assurance.
• Protect our systems, users, and business operations.

We do not sell your personal information to third parties.

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7. Data Retention & Deletion

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.

Retention periods may vary depending on:

• Legal requirements.
• Regulatory obligations.
• Ongoing customer relationships.
• Pending disputes.
• Tax and accounting requirements.
• Security investigations.

When information is no longer required, it is securely deleted, anonymized, or destroyed using appropriate technical and organizational measures to reduce the risk of unauthorized access or disclosure.